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Cancellation Policy

Cancellation Policy:

UV Traders believes in helping its customers as far as possible and has therefore a liberal cancellation policy. Under this policy:

  • Cancellations will be considered only if the request is made within 48 hours of placing an order. However, the cancellation request will not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them.
  • No cancellations are entertained for those products that the UV Traders marketing team has obtained on special occasions like Pongal, Diwali, and Valentine’s Day etc. These are limited occasion offers and therefore cancellations are not possible.
  • In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 24 hours of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.

Refund Policy:

 

When you buy our products/services, your purchase is covered by our 30-day money-back guarantee. If you are, for any reason, not entirely happy with your purchase, we will cheerfully issue a full refund. We develop and sell software that we use ourselves every day and have thousands of satisfied customers worldwide, and our support is second to none. That is why we can afford to back our products with this special guarantee. To request a refund, simply contact us with your purchase details within Seven days of your Deliver date. Please include your order number (sent to you via email after ordering) and optionally tell us why you’re requesting a refund – we take customer feedback very seriously and use it to constantly improve our products and quality of service. Refunds are not being provided for services delivered in full such as installation service and provided knowledge base hosting service. Refunds are being processed within 21 days period.

For Return in India: 
Return policy gives you an option to return items purchased on Vastra Vega for any reason within 7 days after the product delivery date. We only ask that you don't use the product and preserve its original condition, tags, and packaging. You are welcome to try on a product but please take adequate measure to preserve its condition. Our delivery agent will reach out to you for pick-up on date specified on the order details page. During Pick Up, our delivery agent may do a quality check on the return. 
 
For Return in USA:
 
Return policy gives you an option to return items purchased on Vastra Vega for any reason within 7 days after the product delivery date. We only ask that you don't use the product and preserve its original condition, tags, and packaging. You are welcome to try on a product but please take adequate measure to preserve its condition. Self-ship to USA warehouse address (provided below Within USA), once product is shipped share the courier scanned copy with Return ID and user name to support@vastravega.com
 
  USA Warehouse Address: 
    2700 Double Churches Rd, Apt 595, Columbus, GA 31909
 
 
Note: We initiate the refund upon successful return pick up, or after the returned item has reached us and quality check is successful. Therefore, the refund initiation time may vary by time taken by the courier partner to deliver the return to a our warehouse.